Frequently Asked Questions
UC Scout Student Life
Yes, absolutely! On Demand students must add an observer.
What is an observer? An observer is a trusted guide who supports your journey through your course(s). Typical observers include:
- Guidance counselor
- Academic advisor
What is the observer's role and responsibility?
- Committed to supporting you
- Monitor your progress and view your submissions and grades
- Receive occasional correspondence from your UC Scout teacher when support is needed
What if I can not add an observer? If you can not add an observer, you must provide an explanation as to why you are bypassing the requirement. Remember, having an observer is key to ensuring you are supported and successful in your course(s)!
I am taking a course with a teacher from my school (not a UC Scout teacher), can I add an observer? Yes.
How to add an observer?
Click here for step by step directions!
No, UC Scout does not administer AP Exams. Students need to coordinate those details with their counselors. A common misconception is that an AP course and an AP exam are the same thing; they are not. An AP course has exams/tests/midterms/finals in it, but those exams are not THE big AP Exam proctored at the student's school, once a year. You will need to sign up for the AP exam with your counselor, not with UC Scout.
UC Scout courses are delivered online via our learning management system (LMS). Students and teachers can use the course as a standalone class, but some prefer to use Basic or Plus courses to supplement a face to face course. Online learning takes discipline. In On Demand, you will be required to complete readings, view lectures, participate in optional discussion boards, complete assignments, take tests and quizzes, write essays, and attend weekly optional live sessions.
UC Scout On Demand courses are either one or two semesters long. Most students take around four months to complete one semester, but those students typically are taking a full load of other courses, too. On Demand courses are completed at your own pace and considered an independent study. In On Demand, you have to get all your work done before the last day of class.
The timeline of a Basic (teacher version) and Plus course is determined by the student's school, not UC Scout. You can view the differences on our Plans & Pricing page.
Basic (student version) allows a student to have the content up to one-year.
No, but you will be working on getting your "a-g" course requirements completed for high school graduation and CSU and UC eligibility.
Yes. For On Demand courses, UC Scout uses an online proctoring service called ProctorU. In order to complete the midterm and final exam in these courses, a webcam and microphone are required. Students will share their computer screen with the Proctor and they will be recorded during the test taking time.
In Basic and Plus, your teacher will let you know about exams.
Grades and Credit
No. These are not college courses. If you pass an AP exam, a college may give you credit, but that is up to each individual college or university.
As of August 1 2019, UC Scout teacher-led On Demand Science courses have virtual labs embedded into each of them to satisfy "A-G" requirements.
Plus courses do not include virtual labs. Teachers facilitating a Plus course can use this lab list.
Grading depends on which plan the student has chosen. For Basic and Plus, the student’s school of record issues official grades.
For On Demand, UC Scout can provide transcripts to academic counselors or colleges. Instructors assign grades based on a student’s performance on the activities outlined in the syllabus. Instructors use Turnitin to ensure authenticity of written assignments.
UC Scout does not offer transcripts for Basic or Plus courses, but WASC has authorized UC Scout to issue transcripts for our On Demand courses. Transcripts are only issued to academic counselors or schools once a course is complete.
Students who want credit for Basic or Plus courses must discuss how credit will be issued with their school counselors before enrolling. The process for getting credit for a Basic or Plus course involves your school adding the UC Scout course to its a-g list. Then, the course can show up on your high school transcript.
To view your On Demand final grades:
- Log in to your UC Scout account
- Hover over "Academics"
- Click on "Completed Sections"
UC Scout charges a $10 fee, per every transcript that is mailed as a hard copy. To request a transcript, complete the Transcript Request Form.
Yes. Our organization works proactively with schools that offer our courses to ensure an accurate listing of online AP courses in the school's official AP Course Ledger listing. Schools are notified by us in writing to utilize the "Add Online/Distance Learning Provider" tool in their AP Course Audit account to properly document use of our authorized courses.
Yes, with the following exceptions:
- Pre-Algebra. Nobody's Pre-Algebra course is a-g approved; it is not high-level enough to qualify for a-g credit.
On Demand courses are NCAA-approved. Please note: NCAA does not approve courses in all disciplines. Please confirm with NCAA that the course you want is NCAA-approved before enrolling.
Basic and Plus courses are not NCAA-approved because UC Scout does not provide a teacher for them, but schools are welcome to go through the approval process with NCAA using Basic and Plus courses if they wish.
Only extremely rare circumstances warrant attempting to take two semesters of a course simultaneously. It is not recommended, as what you will learn in Semester 2 is based on what you learned in Semester 1.
Students who want to go at their own pace should enroll in an On Demand course. For start and final enrollment dates, refer to our On Demand Dates page for a list of dates. These dates are subject to change.
On Demand courses are self-paced and open for approximately six months at a time for fall and spring terms.
Summer courses are open for four months. We do not transfer students who do not finish the course. Please refer to "On Demand Dates" for a list of dates. Dates are subject to change.
We verify anyone wanting to facilitate a Basic or Plus course for student(s) annually. Facilitators are welcome to email us at firstname.lastname@example.org with their up-to-date teaching credential number or private home school affidavit.
Basic (teacher version) and Plus courses have rolling start and end dates. The teacher at your school will determine the start and end dates for you. Ask your Basic and Plus teacher what the start and end dates of your class are.
In On Demand students can progress at their own pace. Students must complete the course by the end date. New sections start three times a year: For start and final enrollment dates, refer to our On Demand Dates page for a list of dates. These dates are subject to change.
Payments and Refunds
Yes! Basic and Plus courses are free for California public schools and students. Private and Out-of-State schools can access Basic and Plus courses for a small fee. UC Scout's On Demand courses are $399 and are taught by a credentialed UC Scout instructor.
- A student can request to drop a course at any time before the midterm exam without negatively impacting their transcript. For details on refunds, please see “Refund Policy” above.
- Once the midterm exam is completed, students cannot request to drop a course. Instead, the student can receive a ‘W’ which will appear on the transcript, or continue to work through the entirety of the course.
- A drop does not show on your transcript.
A drop is not the same as a refund. For refunds, please review our “Trial Period,” found on our Policies page.
To drop a course fill out the Drop/Withdraw Request Form.
W (WITHDRAW) POLICY
- A student can request to receive a ‘W’ (Withdraw) under specific circumstances: A student can only request a ‘W’ before completing any assignments after the midterm exam. Once this second half of the course has begun for the student, the student is no longer eligible for a ‘W.’
- A ‘W’ will appear on your transcript but not affect your GPA.
- If a student chooses to proceed with completing additional course work after the midterm exam, they will receive their final percentage grade that was earned for the course, which will include zeros for incomplete or missing assignments.
To withdraw from a course fill out the Drop/Withdraw Request Form.
- Credit cards: schools or individuals
- Purchase Orders: Schools may submit purchase orders. Please email your purchase order to email@example.com.
UC Scout Software
Mac and PC Requirements
- Processor: 1.6 GHz or faster
- Memory: 512 Mb minimum; 1 GB or more
Introduction to Java, AP Computer Science A, and AP Computer Science Principles require a Mac or PC. Chromebooks are not compatible with the coding programs used for these courses.
- Windows: Windows 2000 minimum; XP, Vista or higher recommended
- Mac: Mac OS X or later
- 56.6 Kbps or better
- DSL/high speed connection recommended
- For Multimedia courses, a high-speed internet connection is required
Web Browser: The latest version of any of the following:
- Google Chrome (Preferred)
- Mozilla FireFox (Preferred)
- NOT compatible with Safari
- NOT compatible with Internet Explorer
- Adobe Reader
- Adobe Flash Player
- Java Runtime Environment (JRE), Standard Edition
In order to maintain high standards and levels of integrity, UC Scout requires all midterm and final exams to be proctored online through ProctorU. A webcam, microphone, and photo ID are required. A live person will monitor your exam session via webcam.
For more information check out these links.
Yes. UC Scout is a fully accredited Supplementary Education Program by WASC (Western Association of Schools and Colleges).
When you register for a UC Scout course or program you are agreeing to permit UC Scout to use your directory information, survey data, evaluations and course performance records for state and federal reporting requirements or research. Parents who wish to request that their child's information not be disclosed for state and federal reporting requirements or research must contact UC Scout officials to prevent release of such information.
ACCEPTANCE OF TERMS
PERSONAL AND NON-COMMERCIAL USE LIMITATION
All trademarks, service marks, and trade names, whether registered or unregistered (collectively the "Marks") that appear in the Site are proprietary to UC Scout or other respective owners that have granted UC Scout the right and license to use such Marks. You may not display or reproduce the Marks other than with the prior written consent of UC Scout, and you may not remove or otherwise modify any trademark notices from any Content.
NOTICES AND PROCEDURES FOR MAKING CLAIMS OF COPYRIGHT INFRINGEMENT
Pursuant to Title 17, United States Code, Section 512(c)(2), notifications of claimed copyright infringement should be sent to the website's designated agent. ALL INQUIRIES NOT RELEVANT TO OR NOT COMPLYING WITH THE FOLLOWING PROCEDURE WILL RECEIVE NO RESPONSE. UC Scout respects the intellectual property of others, and we ask our users and visitors to do the same. UC Scout will process and investigate notices of alleged infringement and will take appropriate actions under the Digital Millennium Copyright Act ("DMCA") and other applicable intellectual property laws.
TERMS & TERMINATION
User accounts are issued for individual use only. For security purposes, sharing an account - or the password to an account - with others is not permitted. You will be held accountable for all activities performed using your account. Any evidence of account sharing will result in the account being blocked and may be subject to other disciplinary actions.
To request a refund, you will need to fill out a form. Our credit and refund policies are as follows: Core Basic and Core Plus - set-up fees are non-refundable. Core On-Demand - Refunds are available before the first day of class. After three business from the first day of class or their enrollment date, if the student started after the course began, students may receive a refund less a $40 fee.
DEPLOYMENT OF CREDIT-BEARING COURSES
You are required to deploy and deliver UC Scout courses in compliance with the UC A-G Guide for courses to be accepted by University admissions. UC Scout courses must be delivered in the sequence identified in the syllabus, including labs, which is provided with each UC Scout course, to be considered approved by UC.
UC Scout websites are made available to you over the internet through web browser interface and learning management system. To access these websites (including UC Scout Courses), therefore, you must have a suitable internet connection and access to an appropriately configured computer, as well as an appropriately configured computer network (where applicable).
UC Scout requires all midterm and final exams to be proctored online through ProctorU. A webcam, microphone, and photo ID are required. A live person will monitor your exam session via webcam.
For any Core Basic or Core Plus Course that includes hands-on laboratory activities, the student's Sponsoring Organization or school is responsible for all such activities, trips to universities, industry tours, etc. including ensuring that qualified personnel are available to supervise the activities. You agree to indemnify and hold harmless the Regents of the University of California and UC Scout and agree that UC Scout has no liability whatsoever with regard to any such hands-on laboratory activities and you hereby waive any claims you may have against the Regents of the University of California or UC Scout with respect to such activities.
DIGITAL MILLENNIUM COPYRIGHT ACT - PROVIDING NOTIFICATION OF ALLEGED INFRINGEMENT
If you believe that your work has been used or is accessible on any UC Scout website in a way that constitutes copyright infringement, you may notify UC Scout by providing us the following information: (1) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest that is allegedly infringed; (2) a description of the copyrighted work that you claim has been infringed; (3) a description of the material on the website that you claim is infringing, and information reasonably sufficient to permit UC Scout to locate the material; (4) information reasonably sufficient to allow UC Scout to contact you, such as your address, telephone number, and email address; (5) a statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; (6) a statement by you that the above information in your notice is accurate and, under penalty of perjury, that you are the copyright owner or authorized to act on the copyright owner's behalf. UC Scout's agent for notice of claims of copyright infringement for the UC Scout websites can be reached by mail at: Attn: Campus Counsel, University of California Santa Cruz, 1156 High Street, Santa Cruz, CA 95064; UC Scout reserves the right to remove any material from the UC Scout websites that allegedly infringes on another entity's copyright.
In an attempt to provide increased value to our visitors, this Site may contain links to other sites on the Internet that are owned and operated by third parties other than UC Scout (the "External Sites"). However, even if the third party is affiliated with UC Scout, UC Scout has no control over these linked sites, some of which have separate privacy and data collection practices, independent of UC Scout. UC Scout has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such websites. These linked sites are only for your convenience and therefore you access them at your own risk, and you may be subject to the terms and conditions and the privacy policies imposed by such third parties. Links do not imply that the University of California or UC Scout sponsors, endorses, is affiliated with or associated with, or has been legally authorized to use any trademark, trade name, service mark, design, logo, symbol or other copyrighted materials displayed on or accessible through such External Sites. Nonetheless, UC Scout seeks to protect the integrity of its Site and the links placed upon it and therefore requests any feedback on not only its own Site, but for sites it links to as well (including if a specific link does not work). You should contact the Site administrator or Webmaster for those External Sites if you have any concerns regarding such links or the content located on such External Sites.
LIMITATION OF LIABILITY
IN NO EVENT SHALL UC SCOUT, OR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, AND THIRD PARTY PARTNERS, BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL, DAMAGES, OR ANY DAMAGES WHATSOEVER, EVEN IF UC SCOUT HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, TORT, OR ANY OTHER THEORY ARISING OUT OF OR IN CONNECTION WITH ANY UNAVAILABILITY OR NONPERFORMANCE OF THE SITE, ERRORS, OMISSIONS, VIRUSES AND MALICIOUS CODE. THESE LIMITATIONS WILL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. BECAUSE SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN NO EVENT SHALL UC SCOUT'S LIABILITY FOR DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF THE SITE EXCEED TEN DOLLARS.
You shall indemnify, defend and hold harmless the University, its officers, agents and employees from and against any and all liability, loss, expense, including reasonable attorneys' fees and costs, and damages arising out of the University's performance of these Terms, but only in proportion to and to the extent that such liability, loss, expense, attorneys' fees, costs and damages are caused by or result from the negligent or intentional acts or omissions of the University, its officers, agents, or employees. University shall indemnify, defend, and hold harmless you, your Board of Education, officers, agents, and employees from and against any and all liability, loss, expense, including reasonable attorneys' fees and costs, and damages arising out of your performance under this Agreement, but only in proportion to and to the extent that such liability, loss, expense, attorneys' fees, costs and damages are caused by or result from the negligent or intentional acts or omissions of you, your organization, your officers, agents, or employees.
UC Scout retains the right to refuse service to any individual so long as the individual is not discriminated against in any way on account of race, creed, national origin or ancestry, color, religion, gender or sex, sexual orientation, gender identification, marital status, age, physical condition or disability. Reasons for refusing service can include, but is not limited to: violent behaviour, threatening behavior, or behaviour that causes unreasonable discomfort to other students, teachers, or UC Scout employees.
Except with respect to notices of alleged copyright infringement, which must be submitted as described above, and unless explicitly stated otherwise in the Site, you must send all inquiries or complaints to UC Scout via email to firstname.lastname@example.org or mail to UC Scout, 3175 Bowers Avenue, Santa Clara, CA 95054.
UC SCOUT DATA REPORTS
UC Scout hereby notifies parents, teachers, and school officials that UC Scout conducts certain studies for or on behalf of the school or state and may use data for state and federal reporting requirements or research. When you register for a UC Scout course or program you are agreeing to permit UC Scout to use your directory information, survey data, evaluations and course performance records for state and federal reporting requirements or research. Parents who wish to request that their child's information not be disclosed for state and federal reporting requirements or research must contact UC Scout officials in a reasonable amount of time to prevent unintended release of such information.
- In addition, I agree to assume full responsibility for any risk, injury, death, or property damage arising out of participation in the program. I further release the University from any liability on account of injury to or death arising out of participation in UC Scout activities and hold the University harmless for any damage or costs that may be incurred due to acts during participation in this program.
- I understand that this consent may be withdrawn at any time by my written directions to the (PROGRAM DIRECTOR).
UC Scout and the University of California have a very clear and transparent complaint/dispute procedure. Most complaints from students can be resolved at the teacher and teacher supervisor levels. Most other complaints can be resolved by the administrative support staff. All complaints can be reported via email. If reported via phone, UC Scout follows up with an email confirming receipt of the complaint.
In the event that a complaint cannot be resolved at the lower levels described above, it follows the escalation path detailed below, with each level attempting to resolve the complaint before further escalation:
- Director of UC Scout
- Dean of UC Santa Cruz Silicon Valley
- Campus Provost/Executive Vice Chancellor of UC Santa Cruz
- Chancellor of UC Santa Cruz
If the complaint cannot be resolved by the Chancellor, the following protocol is followed: http://registrar.ucsc.edu/records/complaint-disclosure.pdf
- Online Provider Code: 019
- School Code: 054149
- NCAA Code: 850331
Send them to email@example.com.