Frequently Asked Questions

UC Scout Student Life

Yes, absolutely! On Demand students must add an observer.

What is an observer? An observer is a trusted guide who supports your journey through your course(s). Typical observers include:

  • Parent/guardian
  • Guidance counselor
  • Academic advisor
  • Mentor
  • Tutor

What is the observer's role and responsibility?

  • Committed to supporting you
  • Monitor your progress and view your submissions and grades
  • Receive occasional correspondence from your UC Scout teacher when support is needed

What if I can not add an observer? If you can not add an observer, you must provide an explanation as to why you are bypassing the requirement. Remember, having an observer is key to ensuring you are supported and successful in your course(s)!

I am taking a course with a teacher from my school (not a UC Scout teacher), can I add an observer? Yes.

How to add an observer?

Click here for step by step directions!

No, UC Scout does not administer AP Exams. Students need to coordinate those details with their counselors. A common misconception is that an AP course and an AP exam are the same thing; they are not. An AP course has exams/tests/midterms/finals in it, but those exams are not THE big AP Exam proctored at the student's school, once a year. You will need to sign up for the AP exam with your counselor, not with UC Scout. 

UC Scout courses are delivered online via our learning management system (LMS). Students and teachers can use the course as a standalone class, but some prefer to use Basic or Plus courses to supplement a face to face course. Online learning takes discipline. In On Demand, you will be required to complete readings, view lectures, participate in optional discussion boards, complete assignments, take tests and quizzes, write essays, and attend weekly optional live sessions. 

UC Scout On Demand courses are either one or two semesters long. Most students take around four months to complete one semester, but those students typically are taking a full load of other courses, too. On Demand courses are completed at your own pace and considered an independent study. In On Demand, you have to get all your work done before the last day of class. 

The timeline of a Basic (teacher version) and Plus course is determined by the student's school, not UC Scout. You can view the differences on our Plans & Pricing page.

Basic (student version) allows a student to have the content up to one-year. 

No, but you will be working on getting your "a-g" course requirements completed for high school graduation and CSU and UC eligibility.

Yes. For On Demand courses, UC Scout uses an online proctoring service called ProctorU. In order to complete the midterm and final exam in these courses, a webcam and microphone are required. Students will share their computer screen with the Proctor and they will be recorded during the test taking time.

In Basic and Plus, your teacher will let you know about exams. 

Grades and Credit

No. These are not college courses. If you pass an AP exam, a college may give you credit, but that is up to each individual college or university.

As of August 1 2019, UC Scout teacher-led On Demand Science courses have virtual labs embedded into each of them to satisfy "A-G" requirements.

Plus courses do not include virtual labs. Teachers facilitating a Plus course can use this lab list

Grading depends on which plan the student has chosen. For Basic and Plus, the student’s school of record issues official grades.

For On Demand, UC Scout can provide transcripts to academic counselors or colleges. Instructors assign grades based on a student’s performance on the activities outlined in the syllabus. Instructors use Turnitin to ensure authenticity of written assignments.

UC Scout does not offer transcripts for Basic or Plus courses, but WASC has authorized UC Scout to issue transcripts for our On Demand courses. Transcripts are only issued to academic counselors or schools once a course is complete. 

Students who want credit for Basic or Plus courses must discuss how credit will be issued with their school counselors before enrolling. The process for getting credit for a Basic or Plus course involves your school adding the UC Scout course to its a-g list. Then, the course can show up on your high school transcript.

To view your On Demand final grades:

  • Log in to your UC Scout account
  • Hover over "Academics" 
  • Click on "Completed Sections"

UC Scout charges a $10 fee, per every transcript that is mailed as a hard copy. To request a transcript, complete the Transcript Request Form

  • Log in to your UC Scout account
  • Hover over "Academics" 
  • Click on "Completed Sections"

Enrollment

Yes. Our organization works proactively with schools that offer our courses to ensure an accurate listing of online AP courses in the school's official AP Course Ledger listing. Schools are notified by us in writing to utilize the "Add Online/Distance Learning Provider" tool in their AP Course Audit account to properly document use of our authorized courses.

Yes, with the following exceptions: 

  1. Pre-Algebra. Nobody's Pre-Algebra course is a-g approved; it is not high-level enough to qualify for a-g credit.

On Demand courses are NCAA-approved. Please note: NCAA does not approve courses in all disciplines. Please confirm with NCAA that the course you want is NCAA-approved before enrolling. 

Basic and Plus courses are not NCAA-approved because UC Scout does not provide a teacher for them, but schools are welcome to go through the approval process with NCAA using Basic and Plus courses if they wish. 

Only extremely rare circumstances warrant attempting to take two semesters of a course simultaneously. It is not recommended, as what you will learn in Semester 2 is based on what you learned in Semester 1.

Students who want to go at their own pace should enroll in an On Demand course. For start and final enrollment dates, refer to our On Demand Dates page for a list of dates. These dates are subject to change.

No.

On Demand courses are self-paced and open for approximately six months at a time for fall and spring terms. 

Summer courses are open for four months. We do not transfer students who do not finish the course. Please refer to "On Demand Dates" for a list of dates. Dates are subject to change.

We verify anyone wanting to facilitate a Basic or Plus course for student(s) annually. Facilitators are welcome to email us at ucscout@ucsc.edu with their up-to-date teaching credential number or private home school affidavit.  

Basic (teacher version) and Plus courses have rolling start and end dates. The teacher at your school will determine the start and end dates for you. Ask your Basic and Plus teacher what the start and end dates of your class are.

In On Demand students can progress at their own pace. Students must complete the course by the end date. New sections start three times a year: For start and final enrollment dates, refer to our On Demand Dates page for a list of dates. These dates are subject to change.

Payments and Refunds

Yes! Basic and Plus courses are free for California public schools and students. Private and Out-of-State schools can access Basic and Plus courses for a small fee. UC Scout's On Demand courses are $399 and are taught by a credentialed UC Scout instructor.

DROP POLICY

  • A student can request to drop a course at any time before the midterm exam without negatively impacting their transcript. For details on refunds, please see “Refund Policy” above.
  • Once the midterm exam is completed, students cannot request to drop a course. Instead, the student can receive a ‘W’ which will appear on the transcript, or continue to work through the entirety of the course. 
  • A drop does not show on your transcript.

A drop is not the same as a refund. For refunds, please review our “Trial Period,” found on our Policies page.

To drop a course fill out the Drop/Withdraw Request Form.

W (WITHDRAW) POLICY

  • A student can request to receive a ‘W’ (Withdraw) under specific circumstances: A student can only request a ‘W’ before completing any assignments after the midterm exam. Once this second half of the course has begun for the student, the student is no longer eligible for a ‘W.’ 
  • A ‘W’ will appear on your transcript but not affect your GPA.
  • If a student chooses to proceed with completing additional course work after the midterm exam, they will receive their final percentage grade that was earned for the course, which will include zeros for incomplete or missing assignments.

To withdraw from a course fill out the Drop/Withdraw Request Form.

  • Credit cards: schools or individuals
  • Purchase Orders: Schools may submit purchase orders. Please email your purchase order to ucscout@ucsc.edu.

UC Scout Software

Mac and PC Requirements

  • Processor: 1.6 GHz or faster
  • Memory: 512 Mb minimum; 1 GB or more

Introduction to Java, AP Computer Science A, and AP Computer Science Principles require a Mac or PC. Chromebooks are not compatible with the coding programs used for these courses.

Operating System

  • Windows: Windows 2000 minimum; XP, Vista or higher recommended
  • Mac: Mac OS X or later

Audio

  • Speakers/headphones

Equipment

  • Webcam
  • Microphone

Internet connection

  • 56.6 Kbps or better
  • DSL/high speed connection recommended
  • For Multimedia courses, a high-speed internet connection is required

Web Browser: The latest version of any of the following:

  • Google Chrome (Preferred)
  • Mozilla FireFox  (Preferred)
  • NOT compatible with Safari
  • NOT compatible with Internet Explorer

*Please Note: JavaScript and cookies must be enabled.

Plug-ins

  • Adobe Reader
  • Adobe Flash Player
  • Java Runtime Environment (JRE), Standard Edition

Web

In order to maintain high standards and levels of integrity, UC Scout requires all midterm and final exams to be proctored online through ProctorU. A webcam, microphone, and photo ID are required. A live person will monitor your exam session via webcam.

For more information check out these links.

What to expect

Test taker FAQs

System and Browser Requirements

Check your device for compatibility with ProctorU

Our learning management system (LMS) is Canvas. You can find a list of guides for navigating Canvas by clicking here.

Other

Yes. UC Scout is a fully accredited Supplementary Education Program by WASC (Western Association of Schools and Colleges).

When you register for a UC Scout course or program you are agreeing to permit UC Scout to use your directory information, survey data, evaluations and course performance records for state and federal reporting requirements or research. Parents who wish to request that their child's information not be disclosed for state and federal reporting requirements or research must contact UC Scout officials to prevent release of such information.

TERMS OF USE: PLEASE READ THE FOLLOWING TERMS OF USE AND DISCLAIMERS CAREFULLY.

The University of California (University) grants teachers and students access to its course site, enrollment and learning management systems, accessible via classroom.ucscout.org (the "Site"), conditioned on acceptance of the terms, conditions and notices contained herein (these "Terms of Use"). Regents of the University of California is referred to as "University", "UC Scout," "we," "us," or "our" and you, the end user, are referred to as "you" or "your". For the purposes of these Terms of Use, "Content" means, collectively, any content, including, without limitation, any text, courses, software, source code, applications, specifications, images, audio files, articles, and other information or content available through the Site. "Sponsoring Organization" means the school, district, county office of education or educational organization responsible for the teacher(s) and student(s) accessing the Content. You agree that UC Scout may modify these Terms of Use at any time and from time to time, with or without notice to you. When you access, use or browse the Content, you accept, without limitation or qualification, these Terms of Use as if you had signed them. You are responsible for regularly reviewing these Terms of Use.

ACCEPTANCE OF TERMS

By selecting the "Accept the Terms" option and registering at the UC Scout Site, you agree to these Terms of Use, and you consent to the collection and use of information as described in our Data Reporting section and Privacy Policy. If you do not agree to these Terms of Use and the terms and conditions of our Privacy Policy, you may not enter or use any Content or systems provided in the Site. The objective of the program is to encourage students to enroll in college preparatory courses, to participate in (UC Scout) academic support services, and to become eligible for admission to the University of California or other colleges or universities. You hereby authorize (UC Scout) directors, staff and their assistants to engage in the following: To disclose information from the student’s academic school records to representatives of colleges and universities to which your child has applied for admission so that they may determine the student’s eligibility for admission at their institutions, his/her need for special services, and for the general use in planning academic preparation activities. To disclose the student’s information to national databases (e.g., the National Student Clearinghouse) to determine their higher education status with respect to program participation. I understand that (UC Scout) will take appropriate steps to secure and protect the student’s personally identifiable information, and to prevent others from connecting overall program data to the student. Any information that could identify the student will be removed or changed before any results are made public. (UC Scout) will protect the confidentiality of all personally identifiable information to the fullest extent permitted under applicable law. To have access to, and to make and receive copies of the student’s (a) academic school records through the completion of the 12th grade, and (b) the student’s standardized test records through the completion of the 12th grade. You authorize access to hard copies and electronic copies of the records, as well as access to electronic databases. You understand that these records will be kept in strict confidence and will be viewed by authorized persons to monitor the student’s academic progress and to determine when academic support services are needed. (UC Scout) will implement, maintain and use appropriate administrative, technical and physical security measures available to protect and preserve the confidentiality of all personally identifiable information to the fullest extent permitted under applicable law.

PERSONAL AND NON-COMMERCIAL USE LIMITATION

Unless otherwise specified, the Site is for educational and noncommercial use only. You may not (i) modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works of, transfer, or sell any Content, other than for your use of the Site as expressly permitted in these Terms of Use; (ii) access or attempt to access any systems or servers on which the Site is hosted or modify or alter the Site in any way; (iii) forge headers, create a false identity or otherwise manipulate identifiers in order to deceive others or disguise the origin of any Content transmitted to or via the Site; or (iv) use any device, software or routine to interfere or attempt to interfere with the proper working of the Site or any business being conducted on the Site. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, electronically copy, download and print hard copy portions of the material from different areas of the Site solely for your own noncommercial use. Any other use of materials on this Site, including but not limited to the modification, reproduction, distribution, republication, display or transmission of any Content, without prior written permission of the University of California is strictly prohibited.

COPYRIGHTS

The courses, content and the site, including the selection and arrangements thereof, are copyrighted under the United States and other copyright laws and are the sole property of The Regents of the University of California, and are protected by patent, copyright and other intellectual property laws and may not be used except in accordance with these Terms of Use or with UC Scout's express written consent. Other than as necessary for your use of the Site in accordance with these Terms of Use, UC Scout grants no other privileges or rights in the Content to you, and you must keep intact all patent, copyright and other proprietary notices on the Content. UC Scout may reproduce any original materials submitted by, and in any image of, participants in UC Scout.

INTELLECTUAL PROPERTY

You agree that the UC Scout courses, and any derivative works created, are, and shall at all times remain the property of University. You and the Sponsoring Organization shall have no right, title or interest therein or thereto except as expressly set forth in these Terms of Use. Any materials, courses or products titled or attributed to UC Scout are property of the University.

TRADEMARKS

All trademarks, service marks, and trade names, whether registered or unregistered (collectively the "Marks") that appear in the Site are proprietary to UC Scout or other respective owners that have granted UC Scout the right and license to use such Marks. You may not display or reproduce the Marks other than with the prior written consent of UC Scout, and you may not remove or otherwise modify any trademark notices from any Content.

NOTICES AND PROCEDURES FOR MAKING CLAIMS OF COPYRIGHT INFRINGEMENT

Pursuant to Title 17, United States Code, Section 512(c)(2), notifications of claimed copyright infringement should be sent to the website's designated agent. ALL INQUIRIES NOT RELEVANT TO OR NOT COMPLYING WITH THE FOLLOWING PROCEDURE WILL RECEIVE NO RESPONSE. UC Scout respects the intellectual property of others, and we ask our users and visitors to do the same. UC Scout will process and investigate notices of alleged infringement and will take appropriate actions under the Digital Millennium Copyright Act ("DMCA") and other applicable intellectual property laws.

TERMS & TERMINATION

These Terms of Use are applicable to you upon your acceptance. These Terms of Use may be modified, altered, updated or terminated by UC Scout without notice at any time for any reason. Your continued use of the Site after such modifications, alterations or updates, as the case may be, signifies your agreement to be bound by such modifications, alterations or updates. The provisions relating to Copyrights, Intellectual Property, Trademarks, Disclaimer, Limitation of Liability, Indemnification, Applicable Laws, and General shall survive any termination of these Terms of Use.

ACCOUNTS

User accounts are issued for individual use only. For security purposes, sharing an account - or the password to an account - with others is not permitted. You will be held accountable for all activities performed using your account. Any evidence of account sharing will result in the account being blocked and may be subject to other disciplinary actions.

REFUND POLICY

To request a refund, you will need to fill out a form. Our credit and refund policies are as follows: Core Basic and Core Plus - set-up fees are non-refundable. Core On-Demand - Refunds are available before the first day of class. After three business from the first day of class or their enrollment date, if the student started after the course began, students may receive a refund less a $40 fee.

DEPLOYMENT OF CREDIT-BEARING COURSES

You are required to deploy and deliver UC Scout courses in compliance with the UC A-G Guide for courses to be accepted by University admissions. UC Scout courses must be delivered in the sequence identified in the syllabus, including labs, which is provided with each UC Scout course, to be considered approved by UC.

HARDWARE/SOFTWARE

UC Scout websites are made available to you over the internet through a web browser interface and learning management system. To access these websites (including UC Scout Courses), therefore, you must have a suitable internet connection and access to an appropriately configured computer, as well as an appropriately configured computer network (where applicable).

PROCTORING

UC Scout requires all midterm and final exams to be proctored online through ProctorU. A webcam, microphone, and photo ID are required. A live person or auto proctor will monitor your exam session via webcam and may record the session for review.

LABORATORY ACTIVITIES

For any Core Basic or Core Plus Course that includes hands-on laboratory activities, the student's Sponsoring Organization or school is responsible for all such activities, trips to universities, industry tours, etc. including ensuring that qualified personnel are available to supervise the activities. You agree to indemnify and hold harmless the Regents of the University of California and UC Scout and agree that UC Scout has no liability whatsoever with regard to any such hands-on laboratory activities and you hereby waive any claims you may have against the Regents of the University of California or UC Scout with respect to such activities.

DIGITAL MILLENNIUM COPYRIGHT ACT - PROVIDING NOTIFICATION OF ALLEGED INFRINGEMENT

If you believe that your work has been used or is accessible on any UC Scout website in a way that constitutes copyright infringement, you may notify UC Scout by providing us the following information: (1) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest that is allegedly infringed; (2) a description of the copyrighted work that you claim has been infringed; (3) a description of the material on the website that you claim is infringing, and information reasonably sufficient to permit UC Scout to locate the material; (4) information reasonably sufficient to allow UC Scout to contact you, such as your address, telephone number, and email address; (5) a statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; (6) a statement by you that the above information in your notice is accurate and, under penalty of perjury, that you are the copyright owner or authorized to act on the copyright owner's behalf. UC Scout's agent for notice of claims of copyright infringement for the UC Scout websites can be reached by mail at: Attn: Campus Counsel, University of California Santa Cruz, 1156 High Street, Santa Cruz, CA 95064; UC Scout reserves the right to remove any material from the UC Scout websites that allegedly infringes on another entity's copyright.

THIRD-PARTY LINKS

In an attempt to provide increased value to our visitors, this Site may contain links to other sites on the Internet that are owned and operated by third parties other than UC Scout (the "External Sites"). However, even if the third party is affiliated with UC Scout, UC Scout has no control over these linked sites, some of which have separate privacy and data collection practices, independent of UC Scout. UC Scout has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such websites. These linked sites are only for your convenience and therefore you access them at your own risk, and you may be subject to the terms and conditions and the privacy policies imposed by such third parties. Links do not imply that the University of California or UC Scout sponsors, endorses, is affiliated with or associated with, or has been legally authorized to use any trademark, trade name, service mark, design, logo, symbol or other copyrighted materials displayed on or accessible through such External Sites. Nonetheless, UC Scout seeks to protect the integrity of its Site and the links placed upon it and therefore requests any feedback on not only its own Site, but for sites it links to as well (including if a specific link does not work). You should contact the Site administrator or Webmaster for those External Sites if you have any concerns regarding such links or the content located on such External Sites.

DISCLAIMER

UC Scout makes no warranties or representations about the accuracy or completeness of this Site's content or the content of any External Sites. UC Scout does not filter advertisements or other content that children may view through External Sites, and they could receive content and materials from the External Sites that are inappropriate for children. We encourage parents and guardians to spend time online with their children and to consider using electronic filtering software. Teachers using Core Basic and Plus online curriculum are responsible for assigning grades. All scenarios that involve a grade or credit should be worked out with a student’s school prior to taking one of our On Demand courses for credit. Call UC Scout at 408.450.4962 for more details. THIS SITE AND ANY CONTENT, PRODUCTS OR SERVICES PROVIDED VIA THE SITE, INCLUDING LINKS, ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESSED OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, UC SCOUT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, FREEDOM FROM COMPUTER VIRUS, AND WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. UC SCOUT DOES NOT REPRESENT OR WARRANT THAT THE FUNCTIONS CONTAINED IN THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. UC SCOUT DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS IN THIS SITE IN TERMS OF THEIR COMPLETENESS, CORRECTNESS, ACCURACY, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY OR OTHERWISE. AS A CONDITION OF YOUR USE OF THE SITE, YOU WARRANT TO UC SCOUT THAT YOU WILL NOT USE THE SITE FOR ANY PURPOSE THAT IS UNLAWFUL OR PROHIBITED BY THESE TERMS OF USE.

LIMITATION OF LIABILITY

IN NO EVENT SHALL UC SCOUT, OR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, AND THIRD PARTY PARTNERS, BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL, DAMAGES, OR ANY DAMAGES WHATSOEVER, EVEN IF UC SCOUT HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, TORT, OR ANY OTHER THEORY ARISING OUT OF OR IN CONNECTION WITH ANY UNAVAILABILITY OR NONPERFORMANCE OF THE SITE, ERRORS, OMISSIONS, VIRUSES AND MALICIOUS CODE. THESE LIMITATIONS WILL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. BECAUSE SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN NO EVENT SHALL UC SCOUT'S LIABILITY FOR DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF THE SITE EXCEED TEN DOLLARS.

INDEMNIFICATION

You shall indemnify, defend and hold harmless the University, its officers, agents and employees from and against any and all liability, loss, expense, including reasonable attorneys' fees and costs, and damages arising out of the University's performance of these Terms, but only in proportion to and to the extent that such liability, loss, expense, attorneys' fees, costs and damages are caused by or result from the negligent or intentional acts or omissions of the University, its officers, agents, or employees. University shall indemnify, defend, and hold harmless you, your Board of Education, officers, agents, and employees from and against any and all liability, loss, expense, including reasonable attorneys' fees and costs, and damages arising out of your performance under this Agreement, but only in proportion to and to the extent that such liability, loss, expense, attorneys' fees, costs and damages are caused by or result from the negligent or intentional acts or omissions of you, your organization, your officers, agents, or employees.

APPLICABLE LAWS

Use of this Site shall be governed in all respects by the laws of the State of California, without regard to choice of law provisions. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this Site shall be in the state or federal courts located in California. Any cause of action or claim you may have with respect to the Site must be commenced within one (1) year after the claim or cause of action arises. UC Scout's failure to insist upon or enforce strict performance of any provision of these Terms of Use shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these Terms of Use. UC Scout may assign its rights and duties under these Terms of Use to any Party at any time without notice to you.

GENERAL

UC Scout may revise these Terms of Use at any time by updating this posting. You should visit this page from time to time to review the then-current Terms of Use because they are binding on you. Certain provisions of these Terms of Use may be superseded by expressly designated legal notices or terms located on particular pages at this Site. If any provision of these Terms of Use is held to be invalid, illegal or unenforceable in any respect under any applicable law or rule in any jurisdiction, such invalidity, illegality or unenforceability will not affect the effectiveness or validity of any provision in any other jurisdiction, and these Terms of Use will be reformed, construed and enforced in such jurisdiction as if such provision had never been contained herein. You agree that no joint venture, partnership, employment, or agency relationship exists between you and UC Scout as a result of these Terms of Use, our Privacy Policy or any use of the Site. UC Scout's performance of these Terms of Use is subject to existing laws and legal process, and nothing contained in these Terms of Use, or our Privacy Policy is in derogation of UC Scout's right to comply with law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by UC Scout with respect to such use. These Terms of Use, and our Privacy Policy constitute the entire agreement between you and UC Scout with respect to the Site, and they supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and UC Scout with respect to the Site. We may provide notice to you hereunder by posting announcements to the Site.

UC Scout retains the right to refuse service to any individual so long as the individual is not discriminated against in any way on account of race, creed, national origin or ancestry, color, religion, gender or sex, sexual orientation, gender identification, marital status, age, physical condition or disability. Reasons for refusing service can include, but is not limited to: violent behaviour, threatening behavior, or behaviour that causes unreasonable discomfort to other students, teachers, or UC Scout employees.

NOTICES

Except with respect to notices of alleged copyright infringement, which must be submitted as described above, and unless explicitly stated otherwise in the Site, you must send all inquiries or complaints to UC Scout via email to ucscout@ucsc.edu or mail to UC Scout, 3175 Bowers Avenue, Santa Clara, CA 95054.

UC SCOUT DATA REPORTS

UC Scout hereby notifies parents, teachers, and school officials that UC Scout conducts certain studies for or on behalf of the school or state and may use data for state and federal reporting requirements or research. When you register for a UC Scout course or program you are agreeing to permit UC Scout to use your directory information, survey data, evaluations and course performance records for state and federal reporting requirements or research. Parents who wish to request that their child's information not be disclosed for state and federal reporting requirements or research must contact UC Scout officials in a reasonable amount of time to prevent unintended release of such information.

  1. I understand and agree that this Terms of Use will be binding on me, my spouse, my personal representatives and my child(ren).
  2. I understand and agree that if I am agreeing to these Terms of Use on behalf of my child, that I will be giving up the same rights for said minor as I would be giving up if I agreed to this document on my behalf.
  3. I acknowledge that I have read this Terms of Use and that I understand the words and language in it.
  4. In addition, I agree to assume full responsibility for any risk, injury, death, or property damage arising out of participation in the program. I further release the University from any liability on account of injury to or death arising out of participation in UC Scout activities and hold the University harmless for any damage or costs that may be incurred due to acts during participation in this program.
  5. I understand that this consent may be withdrawn at any time by my written directions to the (PROGRAM DIRECTOR).

UC Scout and the University of California have a very clear and transparent complaint/dispute procedure. Most complaints from students can be resolved at the teacher and teacher supervisor levels. Most other complaints can be resolved by the administrative support staff. All complaints can be reported via email. If reported via phone, UC Scout follows up with an email confirming receipt of the complaint.

In the event that a complaint cannot be resolved at the lower levels described above, it follows the escalation path detailed below, with each level attempting to resolve the complaint before further escalation:

  1. Director of UC Scout
  2. Dean of UC Santa Cruz Silicon Valley
  3. Campus Provost/Executive Vice Chancellor of UC Santa Cruz
  4. Chancellor of UC Santa Cruz

If the complaint cannot be resolved by the Chancellor, the following protocol is followed: http://registrar.ucsc.edu/records/complaint-disclosure.pdf

  • Online Provider Code: 019
  • School Code: 054149
  • NCAA Code: 850331

UC Scout offers free monthly training webinars for Plus teachers. Contact ucscout@ucsc.edu for information on how to sign up!

Plus teachers can click here to access a resource manual for facilitating and navigating a Plus course!

Send them to ucscout@ucsc.edu.