How can we help you?

Contact us for your inquiries.

New Account, Teacher Training, and Outreach Support:
Academic Services Program Representative
Kevin Heller
408.450.4938
kheller@ucscout.org

Existing Account Support:
Student Services
Sherri Brusseau
408.861.3805
sbrusseau@ucscout.org

What is Scout from University of California?

Scout from University of California offers interactive online, “a-g” approved classes that are free for California public high school and middle schools, and their students. If you’re a private or out-of-state school, you can access Scout courses for very reasonable rates. To learn more about our program, please contact a Scout Academic Service Representative by phone at 408.450.4962 or via email.

What course options do you offer and what are the fees?

Scout is free to all California public schools with the following exceptions. Please refer to our course list below. All prices are per semester:

1. Core Basic - Core Basic includes online lessons and videos only. Core Basic courses are not teacher-backed and do not contain assessment tools (credentialed teachers can request assessments for use outside of the learning management system).

This basic course is FREE for California public schools, teacher, and students. For Private and Out-of-State schools, teachers and students, enrollment is $19.

2. Core Plus - This is a personalized section of a course in which your school supplies the teacher. Core Plus includes online lessons, videos, and assessments.

Cost for California public schools is a $99 technology setup fee per section, per semester. 

Cost for Private and Out-of-State schools, is a $99 technology setup fee per section, per semester, plus $19 per student.

3. Core Premium -  Scout provides the teacher, $149 fee per student, per semester. This cost applies to both California Public Schools and Private and Out-of-State Schools. 

How do I set up a Core Basic, Plus, or Premium section?

Setting up any Core section is as easy as filling out our course request form. Once completed, we will send you an estimate. Upon approval, we will walk you through the process step-by-step

How does a typical online class work?

Scout courses are delivered online via our learning management system. Students and teachers can use the course as a standalone class or as supplementary material in an in-person class. Online learning takes discipline. You will be required to complete readings, view lectures, participate in discussion boards, and complete assignments. Some courses may be entirely asynchronous (you can view lectures and complete assignments at your own pace) while others may require you to attend scheduled online meetings or discussion sections. For information on a specific course, click on the “Courses” link at the top of the page.

Can user accounts be shared?

User accounts are issued for individual use only. For security purposes, sharing an account – or the password to an account – with others is not permitted. You will be held accountable for all activities performed using your account. Any evidence of account sharing will result in the account being blocked and may be subject to other disciplinary actions.

What payment options do you accept?

  • Credit or debit cards:  We accept all major credit cards. 
  • Purchase order:  To begin the purchase order process, please fill out this form. Purchase orders will not be processed without this form. Forms can only be processed online. They cannot be faxed as we do not have a fax number, nor will they be accepted via mail.

Once received, we will verify that the school is a California Public School, or that the teacher requesting the course is credentialed. We will then email the cost estimate, terms and conditions, and our 204 Payee Setup Form to the client. All customers who need to pay via purchase order and check must complete and return the 204 Payee Setup Form. If we do not receive the form, we will not be able to process any checks received from the customer.

  • Checks:  We only accept institution and company checks only. We do not accept personal checks. Please make your check out of UC Regents. Send the payment to:

Attn: Scout from University of California
2505 Augustine Dr.
Santa Clara, CA 95054 

What is your refund policy?

To request a refund, please fill out this form. Our refund policy is as follows:

  • Core Basic - No refunds are available for these courses.
  • Teacher of Record Core Basic Access - No refunds are available for this product.
  • Core Plus and Core Premium - Core Plus set-up fees are non-refundable.

Tuition Fees are refundable based on the following criteria:

  1. If the refund is requested before the start date of the class, a full tuition refund is granted.
  2. If the refund is requested after the course start date of the class, a refund is issued on account to use towards future registrations.
How do I request a refund?

To request a refund, please fill out this form.

How does grading work?

The student’s teacher issues grades. Scout from University of California can provide a grade report, but the student’s school of record is the institution that grants credit, not Scout. Instructors assign grades on the basis of a student’s performance on the activities outlined in the course syllabus.

How do I request a Grade Recommendation from Scout?

Please fill out this Grade Recommendation Request Form and we will send you your information shortly.

I lost my password/username:

If you have lost your username or password, please visit our Login page. Then select the “click here” link under Forgot Your Password.

Can I change my username?

No, our system does not allow username changes. Please do not create a new account in order to obtain a new username, as this will make it more difficult, more time-consuming, and potentially impossible to establish your identity in the future and get you copies of your records.

What is your mailing address?

2505 Augustine Drive, Santa Clara CA 95054

How do I sign up?
  • Enrollment Policy:

    Scout from University of California maintains a first-come-first-served enrollment policy. Please note that preference may be given to California underserved schools. Schools enrolling students are doing so with the knowledge that the students are prepared for the course and have either taken its prerequisites or demonstrated equivalent competency in the subject.

    If a school or teacher section is set up with enrolled students, confirmation and seat reservation links are sent via email to the Teacher of Record for that course to send out to his/her students to enroll into the section.

    If applicable, all fees must be paid at the time of enrollment. Please note that enrollment in Scout courses does not constitute admission to the University of California.

  • Enrollment Process

    Scout from University of California courses are designed primarily for middle and high school students. A student can enroll in Scout courses in the following way:

    When you find a course that interests you, click on the “Enroll Now” button present in the course information pages. From there, just follow the steps.

  • What are the technical requirements?

    Mac and PC Requirements

    Processor: 1.6 GHz or faster.
    Memory: 512 Mb minimum; 1 GB or more.
    
Operating System:

    • Windows: Windows 2000 minimum; XP, Vista or higher recommended.
    • Mac: Mac OS X or later
    Audio: Speakers/headphones
    
Internet connection at 56.6 Kbps or better. DSL/high speed connection recommended. For Multimedia courses, a high speed internet connection is required.
    Web Browser: The latest version of any of the following:
    • Mozilla Firefox
    • Safari
    • Google Chrome
    • *Not compatible with Internet Explorer
    JavaScript and cookies must be enabled.
    Plug-ins (Links are to free product download sites):
  • When do courses begin and end?

    Open Access courses have rolling start and end dates. If you have a teacher, they will know the start and end dates of the class at your school.

    When Scout provides a teacher for you, there are specific start and end dates, which are noted below for the 2013-2014 school year:

    • Semester I begins September 3, 2013 and runs to December 20, 2013.
    • Semester II begins January 27, 2014 and runs to May 30, 2014.
    • Summer Session begins June 23, 2014 and runs to August 1, 2014.

    **Due to NCAA seat time requirements, enrollment closes for Semesters I and II exactly 30 calendar days after the start date of the semester, and enrollment closes for Summer Session exactly seven calendar days after the start date of Summer Session. There are no exceptions.

  • Can a teacher preview a course before offering it?

    Yes. All teachers and students are required to register in our system before access can be granted. When you find a course that interests you, click on the “Enroll Now” button present in the course information pages. From there, just follow the steps to register.

  • Are these courses "a-g" approved?

    Yes, although Pre-Algebra is not eligible for "a-g" approval. Geometry and Pre-Calculus are currently under review.

  • Are the AP courses College Board approved?

    Yes. Each AP course has been submitted to the AP Audit and received approval by the College Board to be deemed Advanced Placement.

  • Is there a final exam?

    Yes.

  • Are the courses really free?

    Access to Core Basic courses are free for California public schools and students. Access for teachers to lead their own section of a course with enrolled students and use all of the leaning management tools is available for a small fee. Private schools and students and non-California public schools and students have to pay for access. If you want a Scout Instructor to be your teacher, there is a fee for that.

  • How do I enroll?
  • All students and teachers are required to register in our system before access can be granted. When you find a course that interests you, click on the “Enroll Now” button present in the course information pages. From there, just follow the steps.

  • How do I create an account as a teacher? 
    If you are a teacher wanting access to Scout course materials, please contact us via email or by phone at 408-450-4962 to begin the teacher verification process. 
  • If I take a Scout course, does that mean that I am a student at the University of California?

    No, but you will be working on getting your "a-g" course requirements completed for high school graduation and CSU and UC eligibility.

  • Do I get college credit for these classes?

    No. These are not college courses. If you pass an AP exam, a college may give you credit, but that is up to each individual college or university.

  • Can I get a transcript?

    No, Scout from University of California does not provide transcripts, but we do provide grade reports if your student is taking a course in which Scout provides the teacher. Since the credit comes from the student’s school of record, not Scout, the grade report will be forwarded to the school, and the grade will be added to the school’s transcript. All scenarios that involve a grade or credit must be worked out with your student’s school prior to taking one of our courses for credit.

  • What are teacher responsibilities?

    If you are going to be the Teacher of Record for a student taking a course for credit, you are required to do the following:

    • Make sure student is keeping up with the course and assignments.
    • Be available to answer questions for the student, or have someone or someplace to refer your student for answers.
    • Administer exams.
    • Grade assignments, quizzes, and assessments.
    • Assign a final grade.
    • **Scout teachers hold the appropriate credentials, and Scout strongly recommends that if a school is using their own teacher, that teacher also hold the appropriate credentials.
    How do I become a Teacher of Record?
    To ensure that Scout materials are used correctly, we verify that the Teacher of Record holds the appropriate subject credential requirements before allowing anyone access to a Scout teacher account. If you are a homeschool program, you must submit a copy of your Private School Affidavit filed with the California Department of Education to Scout for verification in lieu of a credential. If you are a homeschool program outside of California, you must send us your state’s equivalent of a Private School Affidavit for confirmation. To begin the Teacher of Record process, please fill out the Teacher of Record form.
    What is the assessment distribution process?
    If you are the Teacher of Record…
    If you are currently a Teacher of Record for a Scout course, please fill out this form to request access to class assessments.

    If you are not the Teacher of Record…
    If you are not the Teacher of Record, you will need to fill out the Teacher of Record form to begin the verification process. Please be ready to provide us with your credential number, school's CDS code, and full name.