How can we help you?

Contact us for your inquiries.

New Account, Teacher Training, and Outreach Support:
Academic Services Program Representative
Kevin Heller
408.450.4938
kheller@ucscout.org

Existing Account Support:
Student Services
Sherri Brusseau
408.861.3805
sbrusseau@ucscout.org


What is Scout from University of California?
Scout from University of California offers interactive online, “a-g” approved classes that are free for California public schools and their students. If you’re a Private or Out-of-State school, you can access Scout courses for very reasonable rates. To learn more about our program, please contact a Scout Academic Service Representative by phone at 408.450.4962 or via email.

What course options do you offer and what are the fees?
Core Basic courses are free to all California public schools. Please review pricing details below.

Core Basic - Core Basic includes online lessons and videos only. Scout does not provide a teacher for Core Basic courses, but your school can provide one. If your school provides a teacher, that teacher can access assessments.

This basic course is FREE for California public schools, teachers, and students. For Private and Out-of-State schools, teachers and students, enrollment is $19.

Core Plus - This is a personalized section of a course in which your school supplies the teacher. Core Plus includes online lessons, videos, and assessments. The cost for California public schools is a $99 technology setup fee per section, per semester. The cost for Private and Out-of-State schools is a $99 technology setup fee per section, per semester, plus $19 per student.

Core Premium - Scout provides the teacher for a $149 fee per student, per semester. This cost applies to both California Public Schools and Private and Out-of-State Schools. 

How do I set up a Core Basic, Plus, or Premium section?
You can enroll yourself in Core Basic and Core Premium sections online. If you want to set up a Core Plus section, or wish to pay for Core Basic or Core Premium access with a Purchase Order, please fill out our course order form.

How does a typical online class work?
Scout courses are delivered online via our learning management system. Students and teachers can use the course as a standalone class or as supplementary material in an in-person class. Online learning takes discipline. In Core Premium you will be required to complete readings, view lectures, participate in discussion boards, and complete assignments. Some courses may require you to attend scheduled online meetings or discussion sections. For information on a specific course, click on the “Courses” link at the top of the page.

Can user accounts be shared?
User accounts are issued for individual use only. For security purposes, sharing an account – or the password to an account – with others is not permitted. You will be held accountable for all activities performed using your account. Any evidence of account sharing will result in the account being blocked and may be subject to other disciplinary actions.

What payment options do you accept?

  • Credit or debit cards: We accept all major credit cards. 
  • Purchase order: To begin the purchase order process, please fill out this form.

After receipt of your order, we will email the cost estimate, terms and conditions, and our 204 Payee Setup Form to the client. All customers who need to pay via purchase order and check must complete and return the 204 Payee Setup Form. If we do not receive the form, we will not be able to process any checks received from the customer. The 204 Payee Setup Form is not optional, and the University requires it.

  • Checks: We accept institution and company checks only. We do not accept personal checks. Please make your check out to UC Regents. Send the payment to:

Scout from University of California
2505 Augustine Dr.
Santa Clara, CA 95054 

AP Classes in the Spring and Fall 
Scout will only offer Semester 1 of Core Premium AP courses during the fall semester in the interest of preparing students for AP tests in May. Similarly, Scout will only offer Semester II of AP courses in the Spring.

Taking Semester I and II concurrently
Scout does not allow students to take both Semester I and Semester II of a Core Premium course concurrently. 

Rolling Starts
Scout does not offer rolling starts for Core Premium courses. There is only one section of a course open per semester.

What is your refund policy?
To request a refund, please fill out this form. Our credit and refund policies are as follows:

  • Core Basic - No refunds are available.
  • Core Plus - Core Plus set-up fees are non-refundable.
  • Core Premium - Refunds are available before the first day of class. Students have two weeks from the first day of class to drop the class and request a credit to their account. After the first two weeks of class, students can still drop a class, but no credits or refunds are issued. If students are involuntarily dropped for failing to sign in, no credits or refunds are issued.

Teacher-initiated drops 
Scout students are expected to stay in regular contact with their teachers and log in to their classes regularly. If students are inactive for three weeks, the teacher will have sent at least three emails to the student attempting to contact them. At that point, the teacher will notify the Scout administrative team. The Scout administrative team will attempt to contact the student at least three times over the course of three weeks. If, at the end of three weeks, the Scout administrative team has not been able to reach the student, the student will be dropped from the course. 

If the student gets in touch with the teacher or the Scout administrative team during either of the three-week periods, the six-week period restarts from zero, and the student will not be dropped from the course due to inactivity. 

How does grading work?
The student’s school of record issues official grades. Scout from University of California can provide a Grade Recommendation Report for Core Premium courses, but the student’s school of record is the institution that grants credit, not Scout. Instructors assign grades on the basis of a student’s performance on the activities outlined in the course syllabus.

How do I request a Grade Recommendation from Scout?
Please fill out this Grade Recommendation Request Form and we will process your form in the order in which it was received.

I forgot my password/username!
If you have forgotten your password, please visit our Login page. Then select the “click here” link under the “Forgot Your Password” option.
If you have forgotten your username, please email info@ucscout.org for help.

Can I change my username?
No, our system does not allow username changes. Please do not create a new account in order to obtain a new username, as this will make it more difficult, more time-consuming, and potentially impossible to establish your identity in the future and get you copies of your records.

What is your mailing address?
2505 Augustine Drive, Santa Clara CA 95054

Enrollment
Scout from University of California maintains a first-come-first-served enrollment policy. Please note that preference may be given to underserved California public schools. Schools enrolling students are doing so with the knowledge that the students are prepared for the course and have either taken its prerequisites or demonstrated equivalent competency in the subject.

If a section is set up with enrolled students, confirmation and instructions are provided.

If applicable, all fees must be paid at the time of enrollment. Please note that enrollment in Scout courses does not constitute admission to the University of California.

Late Enrollment 
Scout allows late enrollments into Core Premium courses up to two weeks after the start date of class. Late enrollments are not available after the first two weeks of class.

What are the technical requirements?
Mac and PC Requirements
Processor: 1.6 GHz or faster.
Memory: 512 Mb minimum; 1 GB or more.
Operating System:
Windows: Windows 2000 minimum; XP, Vista or higher recommended.
Mac: Mac OS X or later
Audio: Speakers/headphones

Internet connection at 56.6 Kbps or better. DSL/high speed connection recommended. For Multimedia courses, a high-speed internet connection is required.

Web Browser: The latest version of any of the following:

  • Mozilla Firefox
  • Safari
  • Google Chrome
  • Not compatible with Internet Explorer

JavaScript and cookies must be enabled.
Plug-ins (Links are to free product download sites):

  • Adobe Reader
  • Adobe Flash Player
  • QuickTime Player
  • Java Runtime Environment (JRE), Standard Edition

When do courses begin and end?
Core Basic courses have rolling start and end dates. If you have a teacher, they will know the start and end dates of the class at your school.

The start and end dates of Core Plus courses are determined by your school. Ask your Core Plus teacher what the start and end dates of your class are.

When Scout provides a teacher for you in Core Premium courses, there are specific start and end dates, which are noted below:

  • Spring Semester: 01/12/15 to 05/08/15
  • Summer Semester: 06/15/15 to 08/07/15
  • Fall Semester: 08/24/15 to 12/18/15

Are these courses "a-g" approved?
Yes, although Pre-Algebra is not eligible for "a-g" approval. Honors Physics and AP Environmental Science are scheduled to be approved February 2015.

Are the AP courses College Board approved?
Yes.

Will there be a final exam?
Yes.

Are the courses really free?

Core Basic courses are free for California public schools and students. Private and Out-of-State schools can access Core Basic courses for a small fee. Core Plus courses are available for a small fee. Core Premium sections are available for a reasonable fee.

How do I enroll?
All students and teachers are required to register in our system before access can be granted. When you find a course that interests you, click on the “Enroll Now” button. From there, just follow the steps.

How do I create a teacher account? 

For security purposes, when you register for a Teacher version of a course, you are in our system as a student. Once we verify your credentials, the Scout team will upgrade your account to “Teacher” status, which will give you access to additional resources. 

If I take a Scout course, does that mean that I am a student at the University of California?
No, but you will be working on getting your "a-g" course requirements completed for high school graduation and CSU and UC eligibility.

Do I get college credit for these classes?
No. These are not college courses. If you pass an AP exam, a college may give you credit, but that is up to each individual college or university.

Can I get a transcript?
No, Scout from University of California does not provide transcripts, but we do provide Grade Recommendation Reports if you are taking a Core Premium course. Since the credit comes from the student’s school of record, not Scout, you can request that the Grade Recommendation Report be sent to the school, and the grade will be added to the student’s school transcript. All scenarios that involve a grade or credit must be worked out with the student’s school prior to taking a course for credit.

What are teacher responsibilities?
If you are going to be the Teacher of Record for a student taking a course for credit, you are required to do the following:

Make sure student is keeping up with the course and assignments.

  • Be available to answer questions for the student, or have someone or someplace to refer your student for answers.
  • Administer exams.
  • Grade assignments, quizzes, and assessments.
  • Assign a final grade.

**Scout teachers hold the appropriate credentials to teach their subjects, and Scout strongly recommends that if a school is using their own teacher, that teacher hold the appropriate credentials.