UC Scout policies are necessary to maintain the lowest possible fees for all students.
For answers to other common questions, navigate to FAQ or email ucscout@ucsc.edu.

Trial Period

Once a student starts a course, students have three (3) business days to drop the course for a $20 administration fee. Starting a course is defined as the latter of:

  • three (3) business days from the official course start date.
  • three (3) business days from the day of enrollment. This option exists for students who enroll in a course after the official course start date.

After a student has been enrolled in a course for three (3) business days, no refunds will be issued.

Business days are defined as: Monday through Friday, not including holidays.

If the refund deadline for a course has passed, a petition for exception may be submitted. It must be supported by special circumstances such as a personal or family illness, injury, or hospitalization. Proper documentation of the special circumstance is required. UC Scout reserves the right to approve or deny any such request.

To submit a refund request, please complete the Refund Request Form. Refunds are only granted if the requirements above have been met.

Drop Policy

A student may drop a course without negatively impacting their transcript any time before the course end date. However, refunds are only granted based on the policies above.

Students who wish to drop a course can email their request to ucscout@ucsc.edu with your full name and course name.

Switching Sections / Switching Courses Policy

Dropping a section to switch to another section of the same course is still considered a drop and refund policies are applicable. Once the $20 administrative processing fee is remitted, UC Scout has three business days to process the request. 

Course Cancellations

Effective March 2019, UC Scout reserves the right to discontinue, postpone or combine courses, and/or programs. Refunds prompted by a cancellation or discontinuation will be made in full to your student account for future enrollments. Refunds to the original form of payment can be processed on request.

Course End Date and Extension Requests

All course material must be complete by the course end date. Refunds are not provided for courses not completed by the course end date.

A petition for course extension may be submitted, but students must meet ALL of the following requirements:

  • petition must be supported by special circumstances such as a personal or family illness, injury, or hospitalization. Proper documentation of the special circumstance is required.
  • student must make the request for an extension at least one week prior the course end date.
  • student must have progressed through the course (midterm) at the time of the extension request.

UC Scout reserves the right to approve or deny any such request.

To submit an extension request, please complete the Extension Request Form.

Transcript Request   

For On Demand courses effective 6/1/19, UC Scout will charge a $10 fee, per every transcript that is mailed as a hard copy. 

Transcripts are only issued to academic counselors or schools of students in an On Demand course. 

To submit a transcript request, please complete the Transcript Request Form